Shipping & Returns

Japanese vintage Kokeshi Dolls from OHAYŌ webshop

You can choose from several shipping options when placing an order with OHAYŌ.

Pick up in store: Free

Delivery within Denmark: GLS, 2-4 days, 39 DKK

EU countries: DAO, regular mail 4-14 days (Parcelshop), 79 DKK

International shipping (outside EU): PostNord, regular mail 4-14 days (Parcelshop), 99 DKK

International express shipping with DHL: All countries, 1-2 days, 165 DKK

Please note:
Orders outside the EU may be subject to customs duties.

Shipping times are estimates. Orders placed before 12:00 pm are usually packed and shipped the same day; orders placed later are shipped the following business day (Monday to Friday, excluding Danish national holidays).


RETURNS
As a small business offering unique vintage items, OHAYŌ’s return policy is tailored accordingly. If you wish to return an item, we offer an exchange or a gift certificate valid for one year. We do not offer cash refunds. Exchanges must be requested within 14 days of receiving your order.

Please contact us at ohayodk@gmail.com if you wish to return an item. We will respond within 24 hours on business days. Remember to include your receipt.

Sending back your return:
If you choose to return an item by shipping, OHAYŌ does not cover return costs. Items must be returned in their original condition. You may also return items directly to our store. See the location and opening hours below.

OHAYŌ CONCEPT STORE
Naboløs 3
1206 Copenhagen

Opening hours:
Tuesday – Friday: 11.00 – 17.30
Saturday: 11.00 – 16.00
Closed on Mondays, Sundays, and National Holidays